kg6k Privacy Policy

1. Introduction

1.1 kg6k ("we", "us", "our") operates the online casino and sports betting platform at https://kg6k.io. We are committed to handling the personal data of our registered players and website visitors with transparency, integrity, and appropriate technical safeguards.

1.2 This Privacy Policy applies to all personal data collected through the kg6k website, mobile-optimised interface, customer support channels, and any other touchpoint through which you interact with us. It should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.

1.3 This policy is written in English and is directed at players accessing the kg6k platform from Bangladesh and other jurisdictions where the platform is available. Where there is any inconsistency between a translated summary and this English-language policy, the English version shall take precedence.

2. Data Controller

2.1 For the purposes of this Privacy Policy, kg6k acts as the data controller in respect of the personal data of its registered players and website visitors. As data controller, we determine the purposes and means of processing your personal data.

2.2 If you have any questions about how we process your personal data, or wish to exercise any of the rights described in Section 10, you may contact our Data Protection contact at: [email protected] (plain text — not a clickable link).

3. Data We Collect

3.1 kg6k collects personal data in the following categories depending on how you interact with the platform:

3.1 Registration Data

When you create a kg6k account, we collect your full legal name, date of birth, email address, Bangladeshi mobile number, and residential address. This information is mandatory for account creation and identity verification.

3.2 Identity Verification (KYC) Data

To comply with our obligations and to protect against fraud and money laundering, we may collect copies of government-issued identity documents — such as your National ID Card (NID), passport, or driving licence — together with proof of address documentation and evidence of the payment method you use for deposits.

3.3 Financial Data

We collect records of deposits, withdrawals, and transaction history in Bangladeshi Taka (BDT). We do not store complete card numbers on our servers; card payment data is processed and tokenised by our PCI-DSS compliant payment partners. For mobile financial service transactions via bKash, Nagad, or Rocket, we retain the mobile number and transaction reference only.

3.4 Usage and Behavioural Data

We automatically collect information about how you use the platform, including pages visited, games played, bet amounts and outcomes, session duration, device type, operating system, browser type, and IP address. This data is used for platform optimisation, fraud detection, and responsible gaming monitoring.

3.5 Communications Data

When you contact our support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and resolution outcomes. This enables us to maintain consistent service and resolve recurring issues efficiently.

3.6 Marketing Preferences

We record your elected marketing preferences — including whether you have opted in or out of promotional emails, SMS notifications, and in-platform bonus alerts — so that we can communicate with you in accordance with your stated wishes.

3.2 The following table summarises the key data categories, the primary purpose of collection, and the legal basis on which processing is carried out:

4. How We Use Your Data

4.1 kg6k uses your personal data for the following purposes:

• Account management — to create and maintain your kg6k account, authenticate your identity at login, and manage your account settings and preferences;
• Payment processing — to facilitate deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, City Bank, and BRAC Bank, and to process withdrawal requests to your verified payment method;
• Identity and age verification — to confirm that you are aged 21 years or above and that the details you provided at registration are accurate, as required by our platform policies;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, and unauthorised account access;
• Responsible gaming — to monitor your wagering activity for indicators of problem gambling behaviour and, where appropriate, to apply or suggest responsible gaming tools including deposit limits or self-exclusion;
• Customer support — to respond to your queries, complaints, and requests through live chat and email, and to maintain records of those interactions for quality assurance;
• Legal compliance — to meet our obligations under applicable anti-money laundering regulations, financial record-keeping requirements, and other legal duties;
• Platform improvement — to analyse aggregated, anonymised usage data in order to improve game selection, site performance, and user experience;
• Marketing communications — where you have provided consent, to send you promotional emails, SMS alerts, and in-platform notifications about bonuses, new games, and special offers.

4.2 We will not use your personal data for any purpose that is materially incompatible with the purposes listed in Clause 4.1 without first obtaining your consent or establishing a separate legal basis for doing so.

5. Legal Basis for Processing

5.1 kg6k processes your personal data on one or more of the following legal bases:

• Contract performance — processing is necessary to fulfil our obligations to you under the kg6k Terms & Conditions, including account administration and payment processing;
• Legal obligation — processing is required to comply with applicable laws, including anti-money laundering (AML) obligations, age verification requirements, and financial record-keeping duties;
• Legitimate interests — processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided those interests are not overridden by your fundamental rights;
• Consent — where processing is based on your freely given, specific, and informed consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

6.1 kg6k does not sell, rent, or trade your personal data to any third party. We may share your data with the following categories of recipients solely to the extent necessary for the performance of their specific contracted function:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners (City Bank, BRAC Bank) receive the minimum transaction data required to execute deposits and withdrawals;
• Identity verification providers — third-party KYC and AML screening services that verify the authenticity of identity documents and check names against sanctions and watchlists;
• Game software providers — providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier to facilitate game session management and fair-play auditing. No directly identifying personal data is shared with game providers;
• IT and hosting providers — infrastructure, cloud hosting, and cybersecurity service providers who process data on our behalf under strict data processing agreements;
• Legal and regulatory authorities — where we are required by law, court order, or competent regulatory authority to disclose information about a player's account or transactions.

6.2 All third-party service providers who process personal data on behalf of kg6k are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond the specific service they are contracted to deliver.

7. Cookies and Tracking Technologies

7.1 The kg6k platform uses cookies and similar tracking technologies to support essential site functionality, remember your login session, and analyse aggregate usage patterns. The following categories of cookies are in use:

• Strictly necessary cookies — required for the platform to function and cannot be disabled. These include session authentication tokens and security cookies;
• Functional cookies — store your preferences such as language settings, preferred game categories, and display options to improve your experience across sessions;
• Analytics cookies — collect anonymised, aggregated data about how users navigate the platform. This data is used solely to improve site structure and performance;
• Marketing and tracking cookies — used where you have given consent, to understand which promotional campaigns led you to the platform and to personalise bonus communications.

7.2 You may adjust your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will impair platform functionality. Disabling other cookie categories will not prevent you from using the platform but may reduce personalisation features.

8. Data Security

8.1 kg6k implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data fields — including identity document images and financial records — at rest on our servers;
• Strict access controls ensuring that only authorised personnel can access personal data, limited to the minimum necessary for their role;
• Regular penetration testing and security audits conducted by independent specialists;
• Multi-factor authentication requirements for administrative access to systems that process player data;
• Incident response procedures with defined notification timelines in the event of a confirmed data breach affecting player data.

8.2 While we take all reasonable steps to protect your data, no internet-based system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your own account credentials and for securing your personal devices.

9. Data Retention

9.1 kg6k retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account registration data — retained for the duration of the active account relationship, plus a period of five years following account closure;
• KYC and identity documents — retained for a minimum of five years from the date of verification, in line with standard AML record-keeping requirements;
• Financial transaction records — retained for a minimum of five years from the date of each transaction;
• Support communications — retained for a period of three years from the date of the interaction;
• Usage and behavioural data — retained in identifiable form for up to 24 months, after which it is anonymised and may be retained indefinitely in aggregate form for analytical purposes;
• Marketing preference records — retained for the duration of the account relationship plus one year following account closure.

9.2 When personal data is no longer required and no legal retention obligation applies, it is securely deleted or irreversibly anonymised using industry-standard data destruction procedures.

10. Your Rights Over Your Data

10.1 Subject to applicable law, you have the following rights in relation to the personal data kg6k holds about you:

• Right of access — you may request a copy of the personal data we hold about you, including information about how it is processed, with whom it is shared, and for how long it is retained;
• Right to rectification — you may request correction of any inaccurate or incomplete personal data held about you;
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing was unlawful. This right is subject to legal retention obligations described in Section 9;
• Right to restriction of processing — you may request that we limit the processing of your data while the accuracy of the data is being contested, or pending investigation of an objection;
• Right to object — you may object to the processing of your personal data where that processing is based on legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests;
• Right to withdraw consent — where processing is based on consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of the above rights, please submit a written request to [email protected]. We will acknowledge your request within 48 hours and provide a substantive response within 30 calendar days. We may request proof of identity before processing your request to protect against unauthorised access to your data.

11. Children's Privacy

11.1 The kg6k platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, that account will be closed immediately, all data associated with the account will be deleted, and any funds held will be handled in accordance with our minor protection procedures.

11.2 If you believe that a person under the age of 21 has registered an account on the kg6k platform, please contact us immediately at [email protected] so that we can take appropriate action.

12. Third-Party Links

12.1 The kg6k platform does not contain links to external third-party websites. This Privacy Policy applies solely to personal data collected and processed by kg6k through the platform at https://kg6k.io and associated support channels. We are not responsible for the privacy practices of any external services or platforms.

13. Marketing Communications

13.1 Where you have given consent, kg6k may contact you with promotional offers, bonus announcements, tournament information, and platform news via email and SMS. All marketing communications will include a clear and straightforward mechanism for you to opt out of further communications.

13.2 You may update your marketing preferences at any time by accessing your account settings or by contacting our support team at [email protected]. Opting out of marketing communications will take effect within 5 business days and will not affect your ability to use the kg6k platform or receive service-related communications.

13.3 Please note that certain communications — such as account security alerts, deposit confirmations, withdrawal notifications, and KYC requests — are sent as part of the platform service and are not marketing communications. These cannot be opted out of while your account remains active, as they are necessary for the operation of your account.

14. Policy Updates

14.1 kg6k reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, we will notify registered players by email and by displaying a prominent notice on the platform for no fewer than 14 days before the revised policy takes effect.

14.2 The effective date at the top of this page reflects the date on which the current version came into force. We encourage you to review this policy periodically to stay informed about how kg6k protects your personal data. Continued use of the platform following the effective date of any revision constitutes acceptance of the updated policy.

14.3 All prior versions of this Privacy Policy are superseded by the current version. The current version of this policy was last reviewed on 1 January 2026.

15. Contact Us

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way kg6k handles your personal data, please contact us through one of the following channels:

• Email: [email protected] — we aim to respond to all privacy-related enquiries within 48 hours;
• Live Chat: Available 24 hours a day, 7 days a week through the kg6k platform — for urgent account or data concerns;
• Subject line reference: Please include the subject line "Privacy Enquiry" in any email correspondence so that your message is routed directly to the appropriate team member.

15.2 All privacy-related requests and communications are handled in strict confidence and will not affect your account standing or access to the kg6k platform in any way.